Position title
Director of Guest Services
Description
A premier luxury resort in North Carolina is seeking a Director of Guest Services to lead the front-facing guest experience across the property. The ideal candidate is has a strong background in luxury resort operations, team leadership, and personalized guest recognition. This is a compelling opportunity to shape and elevate the guest journey at a leading luxury resort in North Carolina. Reach out for more information about this exciting opportunity.
Responsibilities
- Polished hospitality professional
- highly engaged and visible leader who brings warmth, professionalism, and sound operational judgment to a fast-paced luxury environment
- setting the tone of arrival, stay, and departure experiences while overseeing key guest-services functions
Qualifications
- Experience in a luxury resort, hotel, or private-club environment
- Proven leadership in guest services, front office, concierge, or rooms operations
- Exceptional interpersonal, communication, and problem-solving abilities
- Strong commitment to personalized service and guest recognition
- Ability to train, motivate, and develop guest-facing teams
- A poised and professional leadership presence in a high-touch setting
- Current U.S. work authorization required
Job Benefits
- Compensation and benefits package to be discussed by phone or email
Contacts
Job Location
North Carolina, East Coast, US
PDF Export